FAQs

Welcome to EverGreen Glow! Whether you’re new here or a returning customer, we’re here to ensure your experience is smooth, satisfying, and supported. Below are some common questions and answers to help guide you.

Q1: How do I place an order?
A: Ordering from EverGreen Glow is easy. Browse our carefully curated selection of beauty and personal care products, select your favorites, and click “Add to Cart.” When you’re ready, go to the checkout page to review your order, enter your shipping details, and complete payment. Need help? Our support team is just an email or phone call away.

Q2: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety, so you can shop with confidence.

Q3: When will my order arrive?
A: Orders are typically processed within 1–2 business days. Standard shipping takes around 3–7 business days, while expedited shipping usually delivers within 1–3 business days. You’ll receive a tracking link once your order ships.

Q4: How can I track my package?
A: Once your order is dispatched, you’ll get an email with your tracking number and instructions. You can use this number to track your package via our website or the courier’s tracking page.

Q5: What is your return policy?
A: If you’re not fully satisfied, we offer a 30-day return window for most items. Products must be unused, in original packaging, and returned in resellable condition. Visit our Refund & Returns page for full details.

Q6: Can I cancel or edit my order?
A: Absolutely—if your order hasn’t shipped yet. Contact us as soon as possible if you need to make changes. Once an order is on its way, we’re unable to modify or cancel it.

Q7: What if I receive a damaged or faulty product?
A: We’re sorry to hear that! Please contact us within 7 days of delivery with a photo of the issue. We’ll quickly arrange a replacement or refund—at no cost to you.

Still Need Help?

We’re here to support you every step of the way.

• 📧 Email: info@evergreenglow.shop

• 📞 Phone: +1 (934) 206-3886

• 📍 Address: 5900 Balcones Drive STE 24952, Austin, TX 78731