Refund & Returns Policy

At EverGreen Glow, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. Our Refund & Returns Policy is designed to be fair and straightforward, ensuring a hassle-free experience for you.

Return Eligibility

You may return most items within 30 days of the purchase date for a full refund or exchange. To qualify, the item must be:

• In Original Condition: Unused, unwashed, and in its original packaging with all tags intact.

• With Proof of Purchase: Include your order number or receipt.

How to Initiate a Return

1. Contact Us
   Before sending anything back, please contact our customer service team to obtain a Return Authorization.

   • Email: info@evergreenglow.shop

   • Phone: +1 (934) 206-3886

2. Prepare Your Return
   Pack the item securely in its original packaging and send it to the return address listed below.

3. Return Shipping
   You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
   We recommend using a trackable shipping service to ensure safe delivery.

Return Address:
EverGreen Glow
5900 Balcones Drive STE 24952
Austin, TX 78731
United States

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued within 5–7 business days to your original payment method.
Note: It may take additional time for your bank or credit card provider to post the refund.

Exchanges

Received a damaged, defective, or incorrect item?
Contact us within 7 days of receiving your order, and we’ll gladly exchange it for the same product. We’ll cover return and replacement shipping costs for such cases.

Non-Returnable Items

Due to hygiene and safety concerns, some items are not eligible for return, including:

• Opened or used skincare

• Makeup

• Personal care items

Please review product descriptions carefully before purchasing.

Late or Missing Refunds

If your refund hasn’t appeared after the processing period:

1. Recheck your bank account.

2. Contact your bank or credit card company (processing times may vary).

3. Still no refund? Contact us at info@evergreenglow.shop.

Need Help?

• Email: info@evergreenglow.shop

• Phone: +1 (934) 206-3886

• Return Address: 5900 Balcones Drive STE 24952, Austin, TX 78731, United States

We appreciate your business and are here to make your shopping experience with EverGreen Glow smooth and worry-free.